Resolving A Complaint

We put you at the center of everything we do. So the more we know about your concern, the more capable we will be to solve it.

Here are a few simple steps to have your concern resolved:

Step 1

Inform Scotiabank of your complaint by:

  • Calling Personal Banking or Corporate & Commercial Banking
  • E-mailing your Branch Contact
  • Visiting your Scotiabank branch

Step 2

If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

Step 3

If the steps above do not help, please escalate to the Country Head or designate.  An email may be sent to customercarecayman@scotiabank.com.

Please include your:

  • Full name 
  • Branch/Unit for which you have a concern 
  • Telephone contact 
  • Overview of complaint

Step 4

If still unsatisfied, you many contact the Office of the Ombudsman (Cayman Islands):

Email: info@ombudsman.ky
Website: https://ombudsman.ky/
Call: 345 946 6283

For More Information

Phone

Personal Banking

1 (345)-949-0785
Phone

Corporate & Commercial Banking 

Or your Relationship  Manager for assistance

1 (345) 945-0806
Branch Locator

Scotiabank Branch

Find a local branch