Submitting a Dispute

Need to submit a dispute?

Here are some steps to start the process. 

1.     Contact the Merchant before submitting your dispute to the branch, if your dispute falls in any of the below categories

  • Goods and services not provided
  • Cancelled recurring transaction
  • Not as described or defective merchandise
  • Credit not processed
  • Card-activated telephone transaction
  • Paid by other means

2.     Complete the Customer Dispute Form and e-mail to 

3.     If any additional information is required this will be requested via follow-up communication

Please note, it is very important to complete and submit the documentation within 90 days of the disputed transaction; this process is extremely time-sensitive.