Request for Information (RFI) Process

As part of Scotiabank’s obligation to our regulators to maintain up-to-date client records including identification information, our Support Unit may contact you via phone or email from to validate your information with us in a secured way.

Here is how you can ensure the request for information is legitimate:

  1. After you log in to the Scotia Caribbean Mobile app, you will see a notification message requesting validation of information on your profile.

  2. You will receive an email from our Support Unit asking you to contact us via phone or email at

  3. You may also receive an email from Scotiabank’s Secured Email Service via requesting you to sign in, view and respond to the secured message.

  4. At your next visit to the Branch, our representatives will request the information required.


Scotiabank will never ask you to enter your account number, credit card number, CVV or card expiry date on any of our OnLine Banking platforms. When you need to sign in to Scotia OnLine Banking, please safely do so by typing the following into your browser: or, use the Scotia Caribbean Mobile App.

Sending a request

Log in to our Scotia Caribbean Mobile App and followthe instructions to update your personal information.

Follow the instructions in the secured email to send a picture of the requested information.

Provide the information requested at the nearest branch.

In Person

Locate your local Scotiabank branch


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